Ensuring the total satisfaction of your customers is vital to the stability and profitability of your long-term business.
A well-designed and planned satisfaction survey conducted by an independent consultant, therefore, impartial with the result, will give you information about your most critical question: “Are my clients satisfied?”
This type of activity can help you:
- Understand the expectations and requirements of your customers, determine to what extent they are satisfied or dissatisfied.
- Provide you with valuable information to establish areas for improvement in the quality of service.
- Develop service or product standards and targeted marketing actions, and, based on their results, set priorities and objectives for your sales department.