Customer satisfaction surveys

Ensuring the total satisfaction of your customers is vital to the stability and profitability of your long-term business.

A well-designed and planned satisfaction survey conducted by an independent consultant, therefore, impartial with the result, will give you information about your most critical question: “Are my clients satisfied?”.

This type of activity can help you to:

  1. Understand the expectations and requirements of your customers, determine to what extent they are satisfied or dissatisfied.
  2. Provide you with valuable information to establish areas for improvement in the quality of service.
  3. Develop service or product standards and targeted marketing actions, and, based on their results, set priorities and objectives for your sales department.

Polyanthus Sales

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